Terms & Conditions (T&Cs)

Effective Date: 09/19/2025
Last Updated: 09/19/2025

​

1. Services Provided

The App allows users to:

• Book massage, facial, Brazilian body sculpting, and spa services.
   

• Purchase packages, promotions, and gift cards.
   

• Access information about treatments and services.
   

2. Eligibility

You must be at least 18 years old, or have parental consent, to use our App and book services.

​

3. Appointments, Cancellations & No-Shows

• Appointments can be booked directly through the App.
   

• Cancellation policies (including fees, timeframes, or forfeiture of deposits) apply as posted on our website and App.
   

• No-shows may be charged in full.
   

4. Payments & Pricing

• All payments are processed securely through third-party providers (e.g., Apple Pay, Stripe, or other payment gateways).
   

• Prices are subject to change at any time without notice.
   

• Discounts, promotions, and package terms are as stated at the time of purchase.
   

5. Health & Safety

• Our services are not a substitute for medical care.
   

• Always consult your physician before receiving treatments, especially if you are pregnant, post-operative, or have health concerns.
   

• By booking, you represent that you are fit to receive the requested service.
   

6. Liability Disclaimer

• Ellevate Spa and its staff are not liable for injuries, allergic reactions, or adverse effects related to treatments or misuse of services.
   

• To the fullest extent permitted by law, we disclaim all warranties, express or implied, related to the use of our services or this App.
   

7. User Conduct

• You agree not to misuse the App for fraudulent bookings, unauthorized access, or abusive communication.
   

• We reserve the right to suspend or terminate accounts that violate these Terms.
   

8. Intellectual Property

All content in this App, including logos, designs, and text, is owned by Ellevate Spa and protected by intellectual property laws. You may not copy or reproduce any materials without written consent.

​

9. Changes to Terms

We may update these Terms at any time. Continued use of the App after updates constitutes acceptance.

​​

Privacy Policy

Ellevate Spa respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile App.

​

1. Information We Collect

• Personal Information: Name, phone number, email, address, payment details.
   

• Booking Information: Appointment history, services purchased.
   

• Device Information: IP address, device type, and App usage data.
   

2. How We Use Your Information

• To book and manage appointments.
   

• To process payments.
   

• To send confirmations, reminders, and promotional offers (if opted in).
   

• To improve App functionality and customer experience.
   

3. Sharing of Information

We do not sell your personal data. We only share information with trusted third parties such as:

• Payment processors.
   

• Booking management systems.
   

• Marketing/communication platforms (if opted in).
   

4. Data Security

We implement appropriate safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

​

5. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at the details below.

​

6. Children’s Privacy

Our App is not intended for children. You must be at least 18 years old.  We do not knowingly collect data from children.

​

7. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted within the App.

​

8. Contact Information

​

For privacy concerns, contact us at:
📍 5303 Comercio Lane, Suite 4, Woodland Hills, CA 91364
📞 818-987-7626
📧 support@ellevatespa.com